1.- Item and generalities.
These General Conditions of Contracting (hereinafter, "General Conditions"), together with the particular conditions that can be established, regulate the conditions of purchase of products through the websiteww.rodriguezdevera.com (hereinafter, the "Website "Or the" portal "), domain ownership of Casalta SLCON CIF B-02523447, enrolled in the Mercantile Registry of Albacete, whose registered office is located in Calle Pérez Galdós nº3, 2nd
Domain of Casalta S.L. It provides information about products, and offers the possibility of acquiring through the website.
Every user who performs a process of purchase on the website must have at least eighteen (18) years.
2.- Information about the products.
Photographs, graphic or iconographic representations and videos related to Casalta SL domain products, as well as trade names, brands or distinctive signs of any kind contained on the website, are intended to provide the most information, however, the user It must be taken into account that they have an indicative purpose and, consequently, they lack an exhaustive nature.
Domain of Casalta S.L. Reserves the right to decide, at any time, the products offered to users through the portal. In this way, Domain of Casalta S.L. You can at any time add new products to those included in the portal, understood, unless otherwise available, that such new products will be governed by the provisions of the general conditions that are in force at that time.
Also, Domain of Casalta S.L. Reserves the right to stop facilitating access, at any time and without prior notice, to any of the products offered in the portal.
In the event that, due to circumstances of force majeure, a product is not available after the purchase, domain of Casalta S.L. It will inform the user by email of the total annulment or, if any, partial of the order. The partial annulment of the order does not entitle to the annulment of all of the order, without prejudice to the exercise of the right of withdrawal that corresponds to the user in accordance with the provisions of these general conditions.
3.- Product purchase system.
To proceed with the purchase of the product, the user, which must be greater than eighteen (18) years, must select the product you want to buy and add it to the shopping cart. Once the selection of products object of purchase is completed, the user must press the "Finish" icon. Next, the selected products will be indicated for purchase and the user must facilitate the address to which the order has to be sent. Finally, the user must press the "Confirm and Pay" icon
Once the purchase process of Casalta S.L is finished. It will send to the email facilitated by the user, an email of confirmation of the order reception within twenty-four (24) hours following the realization of it. The confirmation of the order sent by Domain of Casalta S.L. It will not be valid as an invoice, only as a proof of purchase. Domain of Casalta S.L. It will send the user the corresponding invoice within a period of less than thirty (30) days from the execution of the purchase.
4.- Product prices.
The prices of the products that are offered through the website include all applicable taxes. The shipping costs of the buyer´s account, will be detailed and broken down during the purchase process. Domain of Casalta S.L. Reserves the right to modify the prices reflected on the website, at any time. The products will be invoiced at the price in force reflected on the website, at the time of registration of the order.
5.- Payment of the products.
The payment of the price of the goods purchased and the shipping costs, which will appear on the screen, can be performed by credit or debit card, through the PayPal system and through other payment systems indicated at each moment on the website .
To proceed with payment, the user must follow the instructions that appear on the screen based on the chosen payment system.
The user must notify the Domain of Casalta SL, through [email protected] Any improper or fraudulent charge in the account provided for purchases on the website, in the shortest time possible, with the object of Casalta´s domain SL. You can perform the procedures you consider appropriate.
6.- Delivery of the products.
Domain of Casalta S.L. It is obliged to deliver the products acquired by the user in the purchase process within the shortest possible time, and in any case, within thirty (30) calendar days from the date of formulation of the order. The delivery will be made, at the address indicated for this purpose in the purchase process. Products will not be delivered in posts of postage or announcement.
If at the time of delivery of the product at the indicated address, the user is absent, a notice will be left indicating how to proceed for collection. Yes, elapsed the time period that the transport company enables for the collection of the product in the corresponding office, the user does not pick it up, the products will be returned to the domain of Casalta S.L. And the user must take charge of the shipping and return costs, as well as the possible associated management expenses.
Domain of Casalta S.L. It will not be responsible for the errors or damages caused by delivery when the delivery address provided by the user does not fit the desired delivery site by it.
7.- Return of products.
(i) Right of withdrawal
El Usuario dispondrá de un plazo máximo de catorce (14) días hábiles desde la entrega del producto para desistir, total o parcialmente, de la compra del producto, de conformidad con la legislación aplicable.
Una vez finalizado el plazo de catorce (14) días hábiles, Dominio de Casalta S.L. no aceptará devoluciones por desistimiento de compras de productos.
In the event of desisting the purchase of a product, the user must contact Casalta S.L. by sending an email to [email protected].
In any case, in the case of desisting the purchase, the following requirements must be met:
1) The product must be in the same state in which it was delivered and must preserve its original packaging and labeling.
2) the return to domain of Casalta S.L. It must be done using the same box or envelope used in delivery or, failing that, in some similar format that guarantees the return of the products in perfect condition.
3) A copy of the proof of purchase and delivery delivery of the products within the packet, where the returned products and the reason for the return are also indicated.
Returns of orders must be referred to street management major 16, Albacete 02001. The user will assume return shipping costs in case of exercise of the right of withdrawal.
(ii) refund of defective products
Without prejudice to any other rights that may correspond to you, the user shall be entitled to reimbursement for the price of defective products or products delivered if they do not correspond to the order made by the user. Alternatively to the above, the user will have the right to claim, and to be delivered, an equal product, in perfect condition.
In the assumptions of return to Domain of Casalta S.L. of defective products or that do not correspond to your order, it must be carried out by the user by means of the procedure set out in section (i) above, although the user, in this case, should not face the return costs of These products.
Whenever the user has followed the procedure set out in section (I) above and the requirements established under these General Conditions, Domain of Casalta S.L have been met. You will reimburse the subscriber price corresponding to the returned products that are defective or that do not correspond to the product order made by the user, according to what is established in section (iii) subsequent.
(iii) reimbursement of the price of products to the user
Whenever the user has followed the procedure established in these General Conditions and the requirements established therein have been met, Domain of Casalta S.L. You will reimburse the price paid by the user corresponding to the returned products. In the event that the refund is carried out in the exercise of the user´s reliance duty described in section (i) Domain of Casalta S.L. It will not pay or face expenses and / or return costs.
The user will not be entitled to reimbursement for the price of returned products that are not found under the same conditions in which they were delivered, or the requirements established in these General Conditions have been met.
The partial returns of an order will result in the refund of the price corresponding to the product or products effectively returned.
Domain of Casalta S.L. will manage the return order of the price through the same payment system used by the user for the acquisition of the products, within thirty (30) days from the collection of the order returned and once domain of Casalta S.L. It has proven that the refunded products meet the requirements established in paragraphs (I) and (ii) above. The application of the return of the price in the user´s account will depend on the banking entity.
8.- Modification of the General Conditions.
Domain of Casalta S.L. Reserves the right to modify, at any time and without prior notice, the presentation and configuration of the website, as well as the General Conditions. Users will always dispose of these general conditions on a visible site, freely accessible for as many consultations. Users are committed to reading these general conditions attentive each time they access the website store. In any case, the acceptance of the general conditions will be a prior step and indispensable to hiring any product available through the website.
9.- Communications between Casalta S.L domain. and the user.
All communications between Casalta S.L domain. and the user relating to these general conditions or to the acquisition of products through the website, will be carried out in writing and in accordance with the communication procedures established in these general conditions for each particular case.
For the rest of the assumptions that are not expressly regulated under these general conditions, the communications that the user intends to refer to Casalta S.L. They will be directed to the Domain Directorate of Casalta S.L. indicated in the first condition and will be carried out in writing and through a system that allows you to accredit the content and reception by Casalta S.L command. of the corresponding communication.
10.- Integrity of the General Conditions.
11.- Partial Nullity.
In case any clause of these general conditions is declared null, the withdrawal will be removed or replaced. In any case, this declaration of nullity will not affect the validity of the rest of the provisions collected in these General Conditions.
12.- APPLICABLE LAW AND JURISDICTION.
These general conditions are governed and interpreted in accordance with Spanish law.
In the event that any type of discrepancy or claim between the parties is produced in relation to compliance or the content of these General Conditions, the Parties agree to submit the decision of the matter raised to the competent courts and tribunals in accordance with the legislation applicable.
13.- Resolución extrajudicial de conflictos.
La ley autoriza a los particulares a resolver por sí mismos sus conflictos de intereses, sin la intervención del apartado estatal (judicial), evitando de esta manera la incertidumbre (y el retraso) que supone el procedimiento judicial, así como un coste económico inferior al de la intervención obligatoria de abogados y procuradores. Los métodos extrajudiciales más típicos son la transacción, la mediación y el arbitraje.
Para iniciar un proceso de resolución diríjase a la dirección de correo [email protected]. planteando su caso. Nos pondremos en contacto con usted para mediar y alcanzar un acuerdo satisfactorio. Podrá descargar el modelo de reclamación en el siguiente enlace:
DESCARGAR MODELO DE RECLAMACIÓN EXTRAJUDICIAL